At Sip & Savor, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return your product for an exchange or store credit, subject to the terms and conditions outlined below.
This policy applies to products purchased directly from https://sipandsavor.co.za/.
This Returns & Refund Policy forms part of our website’s Terms and Conditions. Nothing in this policy limits or excludes any rights you may have under applicable South African consumer protection laws.
Returns
To help us process your return efficiently, please ensure that:
- Products are securely packaged to prevent damage during transit.
- Products are returned in their original packaging, where applicable.
- All original labels, tags, accessories, and components are included.
- You provide your order number or return reference when submitting your return request.
Please note: Failure to meet these requirements may result in delays in processing your return or may affect your eligibility for a return or exchange.
Exchanges
If you are unhappy with your purchase, such as receiving an incorrect size, product, or variation, we may offer an exchange, provided the requested replacement is available.
Where applicable:
- We will arrange collection of the returned product.
- The replacement product will be delivered once the return has been received and approved.
- If the requested replacement is unavailable, we may provide store credit for the purchase price within 14 days of receiving and approving the returned product.
All returned products are subject to inspection before an exchange or store credit is approved.
Please ensure that your product meets the applicable return requirements before sending it back.
Change of Mind
If you have simply changed your mind about your purchase, you may request a return for store credit, subject to the following conditions:
- The product must be unused and returned in its original condition and packaging, where applicable.
- All original labels, tags, accessories, and components must be included.
- The product must not have been personalised or made specifically to your requirements.
- The product must not be a clearance, sale, auction, or second-hand item, where applicable.
- Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.
Return shipping costs for change-of-mind returns will generally be for the customer’s account.
Once the returned product has been received, inspected, and approved, applicable store credit will be issued within 14 days.
Incorrect Delivery
If you receive an incorrect product or a product that does not match your order, please contact us as soon as possible.
Where the incorrect delivery is confirmed:
- We will arrange collection of the incorrect product where applicable and at no additional cost to you.
- We will send the correct product if it is available.
- If the correct product is unavailable, we may issue store credit or another appropriate remedy in accordance with applicable consumer protection laws.
Please do not use or dispose of the incorrect product before contacting us.
Products Damaged on Delivery
If your order arrives damaged, please notify Sip & Savor within 24 hours of delivery and provide photographs or other relevant evidence of the damage where requested.
Where the damage is confirmed:
- We may arrange collection of the damaged product at no additional cost.
- Reasonable return courier costs may be covered where applicable.
- Following inspection, we may repair, replace, refund, or provide store credit, depending on the circumstances and applicable consumer protection requirements.
Please retain the original packaging until your return has been assessed.
Defective Products
We take care to ensure that our products meet appropriate quality standards. If you believe that a product is defective, please contact us as soon as possible with your order details and information about the issue.
The following generally do not constitute product defects:
- Normal wear and tear.
- Damage caused by negligence, misuse, abuse, or incorrect use.
- Damage caused by failure to follow product care or usage instructions.
- Damage resulting from improper storage or handling.
- Products that meet their advertised specifications but do not meet a customer’s personal preference or expectations.
Where a product is confirmed to be defective, we will provide an appropriate remedy in accordance with applicable South African consumer protection laws.
If a defective product is returned without its original accessories, components, or parts, this may affect the remedy available, depending on the circumstances.
Inspection of Returned Products
All returned products may be inspected by Sip & Savor to determine whether the return meets the requirements of this policy.
We reserve the right to decline a return where the product does not meet the applicable return conditions or where the return is not permitted under applicable law.
Contact Us
If you have any questions about our Returns & Refund Policy or would like to initiate a return, please contact Sip & Savor through the contact details provided on our website.
Website: https://sipandsavor.co.za/
Please have your order number and relevant product details available when contacting us so that we can assist you as quickly as possible.