Sip + Savor
Frequently Asked Questions
Have a question about our products, orders, delivery, returns or wholesale programme? Find the answers to our most frequently asked questions below.
WE'RE HERE TO HELP
Everything you need to know about Sip + Savor.
We've put together answers to some of the questions we hear most often. If you can't find what you're looking for, our team is always happy to help.
QUESTIONS & ANSWERS
How can we help?
Browse our frequently asked questions below. Click on a question to view the answer.
Orders & Products
Browse our products, select the items
you'd like to purchase and add them to
your cart. Proceed to checkout and follow
the instructions to complete your order.
If you need to change or cancel your order,
please contact us as soon as possible.
We will do our best to assist you, provided
the order has not already been processed
or dispatched.
Product information, specifications and
available options can be found on the
relevant product page. If you need
additional information, please contact
our team.
Shipping & Delivery
Delivery times may vary depending on
your location, product availability and
the selected delivery service. Please
refer to the delivery information provided
during checkout or contact us for
assistance.
Delivery charges depend on your order,
delivery address and applicable delivery
options. Any applicable delivery charges
will be displayed during checkout.
Please contact us as soon as possible after
receiving your order and provide details
and photographs of the damage where
requested. Our team will assist you with
the next steps.
Returns & Exchanges
Returns are subject to our Returns &
Refund Policy. Products must generally
meet the applicable return conditions
before a return, exchange or other remedy
can be approved.
Change-of-mind returns may be accepted
subject to our Returns & Refund Policy
and applicable consumer protection laws.
Certain products may not be eligible.
Once we receive your returned product,
it may need to be inspected before the
applicable remedy is approved. Processing
times may vary depending on the nature of
the return.
Wholesale
Yes. Sip + Savor offers a wholesale
programme for eligible businesses,
including cafés, restaurants, coffee
shops, bakeries, hotels, catering
businesses and retail outlets.
Complete the wholesale application form
on our Wholesale Programme page and provide
your business details. Our wholesale team
will contact you to discuss your
requirements.
Our wholesale range includes beverage
products such as latte mixes, frappé
products, flavoured syrups and other
beverage solutions.
General
You can contact our team through the
contact details provided on the
Sip + Savor website. We will be happy
to assist with your questions.
Visit our website regularly to discover
our latest products, beverage solutions
and updates from Sip + Savor.